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Spring Newsletter 2020
Useful Resources
Call 111 - When it is less urgent than 999

Out of Hours


 If you need help from a doctor or district nurse outside of normal surgery hours please call 111. You will then be advised on the best course of action. Please remember there will always be emergency appointments available each morning for urgent medical problems, so if possible please wait and contact the surgery at 8.00am and you will be fitted in as an emergency.

Call 111

Please note all calls to 111 are recorded for legal reasons but are strictly confidential.


Extended Hours Hubs


Extended Hour Hubs offer pre-booked appointments for West London registered patients at evenings and weekends. There are 2 hubs in West London:

St Charles Centre for Health - Integrated Care Centre, Exmoor St, London W10 6DZ

 The Violet Melchett Clinic - Integrated Care Centre, 30 Flood Walk, London SW3 5RR


Appointments at Extended Hours Hubs


Violet Melchett Clinic

30 Flood Walk

London SW3 5RR


St Charles Centre for Health Exmoor Street
London W10 6DZ

Monday to Friday






Sunday & Bank Holidays




The extended hours hubs will provide the following primary care medical services, as a minimum requirement:

      Clinical assessment, and treatment service to patients presenting with minor injuries and mild to moderate illnesses

      Self-care management information and advice

      Cervical screening and contraceptive services

      Childhood immunisations and vaccinations

      Wound Care

      Ear irrigation


The following services will not be provided by the extended hours hub services:

      Patients who are identified with a potentially life threatening medical condition which is not suitable for primary care management must be immediately and safely transferred to the relevant urgent and emergency care service

      GP appointments relating to test results received

      Long term condition reviews and care plans

      Medication reviews


You will be able to access the HUBs services by asking your registered GP surgery or calling 111.

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