If you would like to discuss a matter over the telephone with one of the doctors please telephone between 12 noon and 1pm. The doctors will be able to answer any medical queries at this time. Please do not ask to be put through during surgery times unless it is an emergency as this interruption is disruptive to the patient who is consulting at that time. If you are having trouble speaking to your doctor please leave your name and number and a brief description of your problem with the receptionist and the doctor will call you back at a convenient time. Please remember that many enquiries eg results, appointments, letters, prescription enquiries can be dealt with by a nurse or an administrative member of staff.