The NHS Friends and Family Test (FFT) was created to help us understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment.
Your feedback is important to us, it helps the practice to continue providing the best service possible to our patient population.
We review all comments received via the NHS Friends and Family Test (FFT), but we cannot respond to specific concerns relating to your medical care.
Results of our 2023 patient feedback:
Thinking about your GP practice, overall, how was your experience of our service? (Very good, Good, Neither good nor poor, Poor, Very poor, Don’t know)
April:
4 x very good,
2 x good
May:
15 x very good
2 x good
June:
4 x very good,
2 x good
July:
40 x very good
3 x good
August:
53 x very good
5 x good
1 x poor
Comments
Please see below a snapshot of our patient responses:
- They have never failed me
- They always give me good service
- Everyone is always polite and friendly and informative, with prompt follow-ups
- They give me hope
- Doctors are professional, competent, compassionate and attentive. They go the extra mile to help their patients. All other staff are also very helpful, friendly and courteous
- The receptionist staff are very kind and prompt and very helpful