Make An Appointment
Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us on 020 7795 8470.
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch.
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.
Consultations are by appointment only. We recommend that you see the same GP on an on-going basis. This may mean you have to wait a little longer to get an appointment with your doctor who knows your history. Always let reception know who your usual doctor is when booking an appointment. Appointments can be made over the Internet using SystmOnline (Register for Online Access to appointment booking), by telephoning 020 7795 8470 or by calling into the surgery. Urgent medical problems which you feel cannot wait until the next routine appointment will always be dealt with on the same day. Please ring after 8.00am. Our aim is to offer appointments with your usual doctor for non-urgent conditions within 10 working days of the request. Please inform us as soon as possible if you are unable to attend your appointment as someone else may need it. Please note that due to the constraints of the National Health Service we are only able to offer appointments lasting 15 minutes. Inevitably this means we need to focus on a single problem area. We really do make every effort to run on time and therefore if you are more than 10 minutes late, you may be asked to re-book your appointment (in order to avoid delaying the patients who arrived on time) or wait until a free slot is available. This may not be until the end of surgery. Thank you for your co-operation.
Make A Telephone Appointment
It is also possible to arrange a telephone appointment with your doctor as it may be the matter can be dealt with over the telephone. Please call the surgery before 10.00am if possible and reception will advise what time is available to speak to your doctor.
Log into SystmOnline and go to the book appointments section. For in depth help check out the Help with using SystmOnline page on this web site. For security reasons the site cannot be reached when you are abroad, in this case you will have to ring the practice.
Extended Hours Appointments
The Enhanced Access HUBs within the Royal Borough of Kensington & Chelsea offer our locally registered patients additional access to services in the evenings, weekends and bank holidays.
The Enhanced Access HUBs provide a range of appointments that our GP practice can refer you into including:
* GP Appointments
* Nursing Appointments
* Blood Tests
* Medication Reviews
* Cervical Screening
* Childhood Immunisations
* Wound Care
To be referred into this service, please enquire about the Enhanced Access HUBs with our GP reception team today and they will be able to assist you.
If you need an appointment out of surgery opening times, please call NHS 111 who will also be able to refer you into the service.
Please note that walk-ins are not allowed within the Enhanced Access HUBs
Our Local HUBs:
St Charles Centre for Health & Wellbeing – Integrated Care Centre
Exmoor St, London, W10 6DZ
The Violet Melchett Health Centre
30 Flood Walk, London, SW3 5RR
Mon-Fri: 18:30-21:00 pm
Sat-Sun: 08:00-20:00 pm
You will be able to access the HUBs services by asking your registered GP surgery or calling 111.