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Friends and Family Test 2019/20 Posted on 19 Feb 2020

Friends and Family Test 2019/20

The Friends and Family Test is a feedback tool that you can use to suggest improvements or encourage the staff at the Abingdon. It is available as a Paper copy available in Reception and through SystmOnline, Mjog or this web site (see Home page). Please ask at Reception for further details.

Thank you for all the feedback  for November 2019, December 2019 and January 2020. 

The responses were as follows:

Extremely likely Likely Neither likely or unlikely Unlikely Extremely unlikely Don’t know
21 3 0 0 0 0
Really friendly and helpful people
Quick. Efficient. Punctual
Easy to make appointments and great service too!
One feels already welcome once one is greeted at the reception by that helpful , professional staff. My Dr. , Dr. A. Raby was as always very professional , listened to my issues and ran me trough different options as well as explaining everything in detail. I feel privileged to be one of his patients and am very grateful. Thank you!
Dr Kilduff is an excellent GP; the practice is well organised & appointments are usually available within a reasonable time. Online booking & prescription services much appreciated.
Staff and GPs are always very friendly. Very respectful and listens to what mu needs are and follows through which is very much appreciated.
Very friendly and professional staff and my GP. Dr A Raby is wonderful. I feel privileged to be a patient at this wonderful practice.
Probably the best NHS Practice in London (perhaps the country). Both the medical staff and the administrative staff are friendly, professional and helpful. I always recommend new residents in the neighbourhood register here.
Very good service
I have very good experience with the staff in the reception. They give us appointments.
Friendly, accessible and diligent
It's a home. Everyone is kind, helpful.
Friendly, helpful visit
Very friendly receptionists & good pleasant doctors
Very efficient and friendly service.
The reception staff are excellent and friendly. The system of booking an appointment is rational and effective. If there is anything urgent a doctor will call you back and/or you can get an appointment on the same day. My only hesitation is there has been so much staff turnover that I no longer have a main doctor and I don't know who most of the new doctors are. More communication on that front would be helpful to old timers like myself. 
The receptionists are so friendly and very efficient and try to find appointments in crowded schedules. Each doctor I have seen has treated me with both good manners and care. As an intelligent adult, I appreciate not being patronised and my age of 74. Only criticism - turnover of doctors.

ACTIONS

Thank you for all the kind comments, we will try to maintain this high a level of care.

We will discuss the results with our Patient Representative Group.

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