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Practice Charter

Rights and Responsibilities

Patients will be treated with respect and courtesy at all times and the practice staff expect the same in return.

We support the NHS policy of zero tolerance with regard to abusive behaviour. Anyone attending the surgery who is verbally or physically abusive will risk removal from the practice list.

Confidentiality and Medical Records

The practice compiles with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services
  • To help you get other services e.g. from the social work department. This requires your consent
  • When we have a duty to others e.g. in child protection cases
  • Anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. There are further leaflets on this available in Reception.

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